Trade Terms & Conditions

1. Applicability & Interpretation

1.1 These Terms and Conditions apply to all agreements for the provision of Goods and Services by RT and supersede any contrary terms and conditions of the Client.

1.2 RT may amend these Terms and Conditions, its policies, or any notices from time to time at its discretion. The Client will be bound by any amended, revised or updated Terms and Conditions once notified.

1.3 In these Terms and Conditions, unless the context otherwise requires:

• Words importing the singular include the plural and vice versa.
• References to a person include corporations, government entities, and bodies politic.
• References to statutes, ordinances, or codes include any amendments, re-enactments, or replacements.
• Where more than one Client has entered into this Contract, each Client shall be jointly and severally liable for all payments of the Price.

2. Definitions

• “RT” means Reliable Tradies, its successors and assigns, or any person acting on behalf of and with its authority.
• “Client” means the person(s) buying the Goods or Services, as specified in any invoice, document, or order (and includes all Clients jointly and severally).
• “Goods” means all goods and/or services supplied by RT to the Client at the Client’s request from time to time (the terms ‘Goods’ and ‘Services’ are interchangeable).
• “Documentation” means any documents, designs, drawings, reports or materials provided, utilised, or created by RT during the provision of Services.
• “Price” means the price payable for the Goods and/or Services as agreed between RT and the Client.

3. Acceptance

3.1 The Client is deemed to have accepted these Terms and Conditions upon placing an order or accepting delivery of the Goods.

3.2 The Client acknowledges having read, understood, and agreed to these Terms and Conditions, including clauses relating to deposits, delivery, risk, and liability.

3.3 These Terms and Conditions may only be amended with RT’s written consent and shall prevail over any other agreement or document.

3.4 The Client acknowledges that the supply of Goods is subject to availability. If Goods are unavailable, RT reserves the right to vary the Price by supplying alternative Goods.

3.5 RT reserves the right to introduce new Goods at its discretion.

4. Change in Control

4.1 The Client must provide RT with at least fourteen (14) days’ written notice of any proposed change of ownership, company structure, or contact details.

4.2 The Client is liable for any loss incurred by RT due to the Client’s failure to comply with this clause.

5. Price and Payment

5.1 At RT’s sole discretion, the Price shall be either:

1. as indicated on any invoice provided by RT to the Client; or
2. the Price as at the date of delivery of the Goods according to RT’s current price list; or
3. RT’s quoted price (subject to clause 5.2), valid for the period stated in the quotation or thirty (30) days, whichever is earlier.

5.2 RT reserves the right to change the Price if a variation to RT’s quotation is requested or required due to unforeseen circumstances (including increased costs, access limitations, hidden defects, or weather conditions).

5.3 A non-refundable deposit may be required at RT’s discretion. Deposits for custom-made, specially ordered, or non-returnable Goods are non-refundable. The Client acknowledges that RT will incur costs upon acceptance of the order, and these costs are covered by the deposit.

5.4 Time for payment is of the essence. Payment must be made by one of the following:

• On completion of the Services;
• Before delivery of the Goods;
• By instalments/progress payments in accordance with RT’s payment schedule;
• Fourteen (14) days following the end of the month in which an invoice is issued; or
• Seven (7) days from the date of invoice unless otherwise agreed in writing.

5.5 Accepted payment methods include cash, cheque, electronic banking, or credit card (subject to a surcharge of up to 2.5% of the Price).

5.6 Unless otherwise stated, the Price does not include GST. The Client must pay to RT an amount equal to any GST payable on the supply of Goods or Services, at the same time and on the same basis as the Price.

5.7 If the Client defaults in payment of any invoice when due:

1. Interest shall accrue daily from the due date until payment at a rate of two and a half percent (2.5%) per calendar month, compounding monthly;
2. The Client shall indemnify RT for all costs and disbursements incurred in recovering the debt, including legal costs on a solicitor-and-own-client basis and all costs and commissions charged by any third-party debt collection agency or recovery service; and
3. RT may suspend or cancel the supply of Goods or Services until the account is paid in full.

6. Delivery

6.1 RT will commence Services as soon as reasonably possible.

6.2 Delays caused by factors beyond RT’s control (e.g., Client delays, access issues, weather) will extend completion time.

6.3 Delivery occurs when RT or its carrier delivers Goods to the Client’s nominated address, even if the Client is not present.

6.4 Delivery costs are either included in or added to the Price, at RT’s discretion.

6.5 The Client must take delivery when Goods are ready. RT may charge for storage or redelivery if the Client cannot accept delivery.

6.6 RT may deliver in installments, each treated as a separate transaction.

6.7 Any delivery dates provided are estimates only; RT is not liable for late delivery.

7. Risk

7.1 Risk in the Goods passes to the Client upon delivery.

7.2 The Client must inspect Goods upon delivery and notify RT immediately of any visible defects. Failure to inspect or report defects does not relieve the Client of responsibility for Goods once risk has passed.

7.3 The Client must insure the Goods from delivery.

7.4 If Goods are left unattended or delivered to an unstaffed location, they are at the Client’s sole risk.

7.5 RT gives no guarantee against tile damage (e.g., cracking) beyond its control during roof installations.

7.6 Electrical work will comply with Australian Wiring Standards and Safety Regulations.

7.7 The Client warrants that structures and electrical connections are suitable for installation. RT may delay work until the site is safe.

7.8 Where the Client supplies materials, RT accepts no responsibility for their quality or suitability.

7.9 The Client must identify underground services prior to work. The Client indemnifies RT for damage caused by unmarked services.

7.10 The Client must provide a safe site and accurate information regarding existing structures, services, or hazards. RT will not be liable for delays or damages arising from unsafe conditions or inaccurate information.

8. Specifications & Accuracy

8.1 All descriptive data, illustrations, and dimensions provided by RT are indicative only.

8.2 Performance estimates are based on standard conditions and may vary due to external factors.

8.3 The Client is responsible for ensuring Goods are suitable for their intended use.

8.4 RT may substitute comparable Goods with prior notice.

9. Access

9.1 The Client must ensure clear site access for RT at all times. RT is not liable for site damage unless due to negligence.

10. Compliance with Laws

10.1 Both parties must comply with all applicable laws, regulations, and by-laws.

10.2 The Client must obtain all necessary permits or approvals at their own expense.

10.3 The Client must ensure the site complies with all occupational health and safety laws.

11. Title and Ownership

11.1 Ownership of Goods remains with RT until full payment is received.

11.2 The Client acts as bailee until payment is complete.

11.3 RT reserves the right to recover possession of Goods if payment is not made.

11.4 The Client must not sell, charge, or encumber Goods until ownership passes.

12. Personal Property Securities Act (PPSA)

12.1 The Client acknowledges these Terms create a security interest in all Goods supplied by RT.

12.2 The Client must assist RT in registering any necessary documents under the PPSA.

12.3 The Client waives rights to receive certain PPSA notices as permitted by law.

13. Security and Charge

13.1 The Client charges all real property and assets (present and future) to secure performance of obligations under this agreement.

13.2 RT may register a charge or mortgage over such property.

14. Defects, Warranties & Returns

14.1 The Client must inspect Goods upon delivery and report defects within seven (7) days.

14.2 RT’s liability is limited as permitted under the Competition and Consumer Act 2010 (CCA).

14.3 RT is not liable for damage arising from misuse, neglect, or failure to follow instructions.

14.4 Returns are accepted only if RT agrees the Goods are defective and are returned in original condition.

15. Intellectual Property

15.1 All intellectual property created by RT (including Documentation) remains RT’s property.

15.2 The Client is granted a limited licence to use Documentation for the specific project only.

15.3 RT may revoke the licence if payment or other obligations are breached.

15.4 RT may use created materials for marketing or awards purposes.

16. Default and Termination

16.1 Interest accrues on overdue invoices at 2.5% per month, compounding monthly.

16.2 The Client shall indemnify RT for all recovery costs, including legal fees.

16.3 RT may suspend or cancel supply if the Client breaches any obligation or becomes insolvent.

17. Cancellation

17.1 RT may cancel an order prior to delivery by written notice. Any prepaid amounts will be refunded.

17.2 If the Client cancels, they are liable for all direct and indirect losses incurred by RT.

17.3 Orders for custom-made, specially ordered, or non-returnable Goods cannot be cancelled once production has commenced. Deposits for such Goods are non-refundable.

18. Dispute Resolution

18.1 Disputes must first be raised in writing. Parties shall confer within 14 days to attempt resolution.

18.2 Unresolved disputes may be referred to arbitration under the Institute of Arbitrators Australia rules. The Client acknowledges that they have voluntarily agreed to arbitration as the primary method of dispute resolution, and this agreement is binding under applicable law.

19. Privacy Act 1988

19.1 The Client consents to RT obtaining and exchanging credit information with credit reporting bodies.

19.2 Personal information may be used to assess applications, manage credit, and recover debts.

20. General

20.1 Failure by RT to enforce any provision does not constitute a waiver.

20.2 These Terms are governed by the laws of Queensland, under the jurisdiction of Brisbane courts.

20.3 To the maximum extent permitted by law, RT’s liability for indirect, consequential, or special damages, including loss of profit, is excluded. Where statutory guarantees apply, this limitation does not affect the Client’s legal rights.

20.4 RT may subcontract or assign obligations without Client consent.

20.5 Neither party is liable for force majeure events (e.g., war, natural disaster).

20.6 The Client warrants it has authority and capacity to enter into this agreement.

20.7 If the Client is a consumer under the Australian Consumer Law, certain guarantees may apply. To the extent permitted by law, RT’s liability for defective Goods or Services is limited to repair, replacement, or refund at RT’s discretion.